Shipping policy

Shipping & Return Policy
At Exotic Vanam, we take great care in packaging and dispatching healthy live plants across India. Because live saplings are perishable goods that require specialized moisture balance and ventilation, our shipping terms and return procedures are outlined below.
1. Order Processing & Shipping Schedule
Dispatches: Orders are packed and handed over to courier partners Monday through Wednesday to avoid warehouse holds over weekends.
Delivery Timelines: Shipments are sent via express road and air courier networks, typically arriving within 2 to 5 business days of dispatch depending on destination pin code.
Tracking: A consignment tracking number will be sent via SMS/WhatsApp/email as soon as the package leaves our nursery.
2. Return Policy for Live Plants
No Physical Returns: Live saplings cannot survive a two-way round trip in courier transit. Once delivered, we do not accept physical returns or package send-backs.
Prepaid Only: Due to high transit mortality on refused shipments, Cash on Delivery (COD) is not offered. All orders must be prepaid.
3. Damaged or Incorrect Items (Replacements & Refunds)
While physical returns are not accepted, we replace items that arrive damaged or incorrect:
Eligibility: If a sapling arrives snapped, completely broken at the stem/graft union, rotten, or if an incorrect variety was sent.
Reporting Window: Contact us within 24 hours of delivery.
Proof Required: A short, uncut video of the unboxing showing the sealed outer shipping label, box opening, and clear view of the plant stem/roots.
Resolution: Upon verification, we will ship a replacement in the next dispatch cycle at no extra cost. If the variety is out of stock, a full refund or store credit will be issued to the original payment method within 5–7 business days.
4. Cancellations
Orders can be cancelled for a full refund anytime before the physical dispatch label is generated and the sapling is packed.
Once handed over to the courier partner, cancellations cannot be processed.